Overview
- CPD Assured – Assured by the CPD Certification Service
- Expert-Designed Content – Developed by our in-house subject matter experts
- Interactive Learning – Engaging activities and interactions help reinforce key learning
- Focused, Effective Learning – Course content is structured to make learning clear, relevant and efficient
- Quick to Complete – Most learners finish in approximately 180 minutes
- Learn on Any Device – Access the course on a PC, tablet or smartphone
- 24/7 Access – Access the course and management dashboard at any time
- 100% Online – Complete the course and final assessment online
- Free Assessment Retake – Retake the final assessment at no additional cost if needed
- Instant Certificate – Download your course certificate on successful completion
- Verifiable Certificates – Certificates can be checked using our online Certificate Checker
- Monitor Learner Progress – Use the dashboard to track course completion
- No Hidden Charges – All course fees are included
Aim
The aim of this course is to develop or reinforce learners’ understanding of safeguarding within taxi and private hire services, including how to recognise vulnerability, identify signs of abuse, neglect, and exploitation, and respond appropriately to concerns.
It also aims to strengthen awareness of drivers’, operators’, and dispatch staff responsibilities, relevant UK safeguarding legislation and licensing requirements, professional conduct and boundaries, and the shared role of everyone working in the sector in protecting children and adults at risk from harm.
Learning outcomes
By the end of this course, learners should be able to:
- Understand what safeguarding means in the context of taxi and private hire services and why it is important
- Recognise factors that may make children and adults more vulnerable to abuse, neglect, exploitation, or harm
- Identify behavioural, physical, environmental, and situational indicators of safeguarding concerns
- Distinguish between temporary and ongoing vulnerability and recognise how vulnerability may change during a journey
- Understand the different forms of abuse and exploitation that may affect children and adults
- Recognise direct, indirect, and emotional disclosures and respond calmly and appropriately
- Understand key safeguarding responsibilities and legal duties under relevant UK legislation and licensing requirements
- Recognise the importance of professional conduct, clear boundaries, accurate record-keeping, and reporting procedures
- Identify appropriate and safe actions to take in immediate and non-immediate safeguarding situations
- Understand how to report concerns, preserve relevant information, contact appropriate services, and support passengers safely
- Recognise the importance of equality, dignity, respectful communication, and non-discriminatory practice
- Understand their shared responsibility for helping to protect children and adults at risk and contributing to a safe and responsible taxi and private hire service
Welcome to your Course
- Why safeguarding awareness matters in taxi and private hire work
- Common misconceptions about safeguarding responsibilities
- Vulnerability, professional judgement, boundaries, and passenger safety
- Course aims and learning outcomes
Module 1 – Introduction to Safeguarding
- What safeguarding means for children and adults at risk
- Why safeguarding is important in taxi and private hire services
- The position of trust held by drivers and dispatch staff
- Professional conduct, responsibilities, and consequences
- Key definitions of a child and an adult at risk
- UK safeguarding legislation and licensing requirements
Module 2 – Understanding Vulnerability
- What vulnerability means and why it is not a fixed label
- Factors that may increase a person’s vulnerability
- Temporary and ongoing vulnerability
- Recognising changes in vulnerability during a journey
- Situations that may increase passenger risk
- Applying awareness from pick-up through to drop-off
Module 3 – Types of Abuse, Neglect, and Exploitation
- Physical, emotional, and sexual abuse
- Neglect, self-neglect, and modern slavery
- Child sexual exploitation, grooming, and trafficking
- Criminal exploitation, including county lines
- Domestic abuse and coercive or controlling behaviour
- Financial abuse and exploitation of adults at risk
Module 4 – Recognising Indicators and Warning Signs
- Behavioural indicators of abuse, neglect, or exploitation
- Environmental and situational warning signs
- Direct, indirect, and emotional disclosures
- Indicators at different stages of a journey
- Recognising repeated journeys, behaviours, and patterns
- Applying context and professional judgement to concerns
Module 5 – The Driver’s Role and Responsibilities
- Maintaining professional conduct and clear boundaries
- Creating a safe and respectful environment for passengers
- Supporting vulnerable passengers appropriately
- Understanding the limits of the driver’s role
- Equality, diversity, dignity, and non-discrimination
- Cultural awareness and consistent safeguarding standards
Module 6 – Responding to Safeguarding Concerns
- Acting on concerns and applying professional judgement
- Distinguishing between immediate and non-immediate risk
- Responding appropriately in emergency situations
- Responding calmly and safely to disclosures
- Recording information accurately and reporting concerns
- Actions to avoid when handling safeguarding concerns
The End of Course Assessment
- Assessment Included – The assessment fee is included in the course price, with no additional charges
- 100% Online – Complete the assessment online with no need to attend a training centre
- Multiple-Choice Assessment – Questions are based on the course content
- 80% Pass Mark – Learners must achieve a score of at least 80% to pass
- Free Retakes – Retake the assessment at no additional cost if needed, provided the course is completed within six months of enrolment
- Instant Certificate – Learners can download their certificate as soon as they successfully pass the assessment
- Coordinator Access – Course coordinators can also download certificates through their dashboard once learners have passed
Purchasing your course(s)
You can purchase your course(s) online using a debit/credit card. To purchase online, simply select how many users you want the course(s) for, then click on the ‘Add to basket’ button on this page.
You can purchase your course(s) over the phone using a debit/credit card. To pay over the phone, please call 0333 733 1111 between 0900 and 1700 hours Monday to Friday to talk to one of our Support Team.
Please contact us at support@hsqe.co.uk if you would rather pay by BACS transfer. You will need to provide in the email your name, postal address, email address, what course(s) you require and the quantity of courses that you require. We will issue you with an invoice and contact details.
Receiving login details (online and phone purchases)
You will be sent an email from no-reply@myvitalskills.co.uk once you have made you purchase online or over the phone. Please check your email SPAM / JUNK folder if you do not receive the email as it may get blocked by your email firewall. If you have not received it within one hour, and it is not in your SPAM / JUNK folder, you can email support@hsqe.co.uk for a duplicate copy to be sent to you.
If you are a returning customer or have purchased multiple courses, the email will contain details of how to access your Training Coordinators Dashboard. If you are a new user that has purchased a single course, the email will contain details of how to go straight to your course. You should add no-reply@myvitalskills.co.uk to your email safe-senders list to prevent future emails from us also being blocked.
Enrolling multiple learners onto courses
If you are a returning customer or have purchased multiple courses, you will be able to enrol your learners onto their courses using the Training Coordinators Dashboard that we provide you with. You will be sent individual login details for each learner that you enrol. These details will also be sent in an email from no-reply@myvitalskills.co.uk . You will need to pass the login details onto the learner.
Course access
The course materials will work on any internet-enabled device running an up-to-date internet browser. Each student will have 190 days from the date of enrolment to log on and complete their course. The course does not need to be completed in one sitting. Students can log out and return any time up until the course is completed or until the 190-day access expires. The course cannot be accessed after the 190 day expiry.
Suitable internet browsers
Both our courses and the dashboard will work on any modern web browser, for example Chrome, Edge, Firefox and Safari. You should ensure that they are fully updated. Internet Explorer should not be used because it is no longer supported by Microsoft and so may be unstable.
Course certificate
On successful completion of the course and end of course assessment, both the student, and the coordinator, can download the course certificate.
Course expiry
Courses not allocated to students will expire after 12 months from purchase.
Courses allocated to students will expire on completion of the course or after 190 days from the original enrolment (whichever is sooner).